For more than 60 years, artificial intelligence (AI) has been a formal academic and technology discipline. Organizations have introduced a variety of techniques to simulate human intellect skills, such as reasoning and inference utilizing the power of computers. The capacity to use all this has made AI a much more feasible business potential because of the tremendous growth in computer processing power over the last 20 years.
What is Business Resilience?
Business resilience is defined as the ability to quickly adapt and respond to business interruptions while safeguarding people and assets and continuing to operate normally. In the aftermath of a disaster, business resilience planning gives guidelines for guaranteeing personnel’s capacity to respond, resume, and restore to a predetermined level of operation. The bottom line for facilities management business resilience is to allow your customer to complete their goal. Business resilience planning has the potential to make or break your company.
How AI Can Help Businesses Become More Resilient
Some organizations may be considering whether they should pursue their digital transformation aspirations while COVID-19 continues to cause damage around the world. However, before putting the brakes on innovation projects, firms should think about what they’re doing. AI will help many people live and prosper after the pandemic.
AI can provide businesses with the adaptive capabilities they need to stay resilient in the current environment and eventually generate long-term success, thanks to sophisticated business modeling and data analysis that deliver insights. Indeed, AI can assist organizations in achieving the ultimate competitive advantage: improved customer experience.
Companies must analyze their alternatives strategically before determining whether to suspend AI projects. Businesses should also evaluate which activities will provide the most value right now, as well as how they might use AI to improve the consumer experience and foster deeper relationships.
Businesses should concentrate on three major areas:
1. Employees are focused on the most vital tasks
The usefulness of digital operations has been underscored by the present widespread transition to remote working. Many organizations have discovered that by using the correct smart technologies, such as online collaboration and cloud-based platforms, they can continue to operate effectively and even more efficiently than before. AI allows staff to focus on more vital tasks. With AI taking on the burden of labor and time-consuming repetitive administrative duties, unfettered creative thinkers and sales drivers will have more time to focus on providing the greatest possible client experiences.
2. Customer trust is important
Businesses must pay close attention to how AI is integrated into customer experience operations to ensure that customers are comfortable with engagements and, as a result, become loyal.
Businesses must ensure AI technologies correspond with what customers genuinely want for a greater experience, as intelligent tools become a more regular element of customer-facing touch points and improve the data that drives decisions. This is especially relevant in light of the worldwide pandemic, which is causing major alterations in how customers choose what to buy and from whom.
3. Knowledge-based workforce empowerment
AI can provide key intelligence to assist organizations in making difficult decisions faster, which is especially important during a pandemic. In the current context, for example, demand and supply concerns might be difficult to foresee, and AI can assist employees in gaining greater intelligence so they can respond more rapidly across the organization. Employees that are given AI tools can swiftly connect the dots and assess trends, thanks to technology that learns and develops scenarios, allowing them to make more strategic judgments. However, this will only work if employers educate their employees on how to successfully use AI.
How Can You Build Business Resilience?
Both types of resilience require flexibility and adaptability, but active resilience, which entails redesigning the company’s activities and mission, requires even more flexibility and adaptability. By eliminating organizational flaws, these adjustments should make it possible to avoid future disasters.
These aspects aid in the development of active resilience:
- Managerial ingenuity and a spirit of entrepreneurship. Managers must be able to solve problems to survive in the new reality. In both normal times and in crises, businesses should foster an entrepreneurial culture to inspire innovation.
- The ability to comfort and mobilize the entire team is required of leaders. It is critical to maintaining team spirit to facilitate cooperation.
- An adaptable structure. The corporate structure must be adaptable enough to allow for quick and efficient changes in organizational activity. Decisions must be made quickly in times of crisis to prevent squandering time and money. Rapid implementation is only possible with a flexible structure.