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Alameda County Public Health Department Manages Call Volume Surge With Cloud-Based Contact Center

When the Alameda County Public Health Department experienced a surge in calls regarding COVID-19, they realized their existing contact center solution could not cope. Switching to Amazon Connect, a cloud-based contact center from @Amazon Web Services (AWS), helped them manage and answer 1800 calls a week (a massive increase from their pre-COVID-19 average of 300 calls per week). Amazon Connect was a cheaper, more secure solution that enabled them to remain in contact with concerned residents and healthcare professionals throughout shelter-in-place orders. To find out more about Amazon Connect, contact REMVER IT Consulting today.

This customer story focuses on how Alameda County Public Health Department has worked with AWS and their contact center solution, Amazon Connect, to build a cloud-based system to manage surge calls.

View: Alameda County Public Health Department Manages Call Volume Surge With Cloud-Based Contact Center

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